If you find a problem with the product within 7 working days of receipt, please contact HBOXU CarbonBike  immediately for return and exchange.You need to follow below condition:

1.If customer received the product is not the one they ordered, you can contact HBOXU CarbonBike to send it back to us for exchange.

2.Special/unstockable order will not be considered for return and refund unless the issue is due to an error made by HBOXU CarbonBike.

3.Special discount goods (e.g., clearance items, limited discount goods, etc.), if there is no quality problem, we do not support the return or replacement of goods.

4.Returned products shall be in good condition and with original package as well as not affect secondary sales.

5.The returned or exchanged goods need to be agreed by HBOXU CarbonBike .The refund agreed by HBOXU CarbonBike will be returned to the customer within 3 business days after receipt of the product.

The Postage For:

1.Return or replacement of non-commodity quality problems shall be borne by the buyer (calculated according to the actual freight).

2.If the mistake is made by HBOXU Carbonbike ,HBOXU Carbonbike will bear the returned cost $50 at most .The other associated cost will be adsorbed by customer.